Terms of service

General Terms and Conditions

General Terms and Conditions of UNKO GmbH for contracts for the purchase of Coresatin® products via coresatin.shop

§ 1 Scope, definitions

(1) These General Terms and Conditions (hereinafter "GTC") of UNKO GmbH, Beckers Kull 13, 47445 Moers (hereinafter "Seller") apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller with regard to the goods presented in the online shop coresatin.shop. The inclusion of the Customer's own terms and conditions is objected to unless otherwise agreed.

(2) Consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity. Entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, is acting in the exercise of their commercial or self-employed professional activity.

(3) The Seller distributes Coresatin® products in its own name as seller. Coresatin® is a registered trademark of Corena Therapeutics Sàrl (Switzerland). Any internal distribution agreements between the Seller and the brand owner do not affect the Customer's rights vis-à-vis the Seller.

§ 2 Contracting party

The purchase contract is concluded with UNKO GmbH, Beckers Kull 13, 47445 Moers, local court Kleve HRB 21194.

§ 3 Conclusion of contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue.

(2) The Customer may select goods from the range and collect them in a so-called shopping cart via the "Add to cart" button. Via the "Order with obligation to pay" button (or a similarly clearly labelled button), they submit a binding offer to purchase the goods in the shopping cart. Before submitting the order, the Customer may change and correct their entries at any time using the usual keyboard and mouse functions.

(3) The Seller confirms receipt of the order immediately by an automatically generated email (acknowledgement of receipt). This acknowledgement of receipt merely documents receipt of the order and does not yet constitute acceptance of the offer.

(4) The contract is only concluded when the Seller accepts the Customer's offer within five (5) days — through an express declaration of acceptance (e.g. separate order confirmation in text form) or by dispatch of the goods. If the Seller does not accept the offer within this period, this is deemed a rejection with the consequence that the Customer is no longer bound by their offer; any payments already made will be refunded immediately in this case.

(5) If the Customer selects an electronic instant payment method in which the payment amount is collected upon completion of the order process (e.g. Apple Pay, Google Pay, credit card, PayPal, Sofortüberweisung), the Seller declares acceptance of the offer at the moment the Customer completes the order process by clicking the order button.

(6) The contract text is stored by the Seller and sent to the Customer together with these GTC in text form (e.g. by email) after submission of the order. German is available as the language for concluding the contract.

(7) The Customer must ensure that the email address they provide is correct and that emails sent by the Seller can be received (check SPAM settings if necessary).

§ 4 Prices and payment terms

(1) Unless otherwise stated in the product description, the prices quoted are total prices that include statutory VAT (currently 19% in Germany). Additional delivery and shipping costs are shown separately in the respective product description, in the shopping cart, and on the order page.

(2) The available payment options are communicated to the Customer in the online shop. Accepted in particular are: credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal (where available), and Sofortüberweisung. The charge is made in accordance with the payment method chosen.

(3) If a payment method offered via "Shopify Payments" is selected, payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland.

(4) If a payment method offered via "PayPal" is selected, payment processing is carried out via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use.

(5) If the Customer defaults on payment, the Seller is entitled to demand default interest at the statutory rate. Vis-à-vis entrepreneurs, the assertion of further default damages remains unaffected.

§ 5 Delivery and shipping conditions

(1) Delivery is made from the Seller's logistics centre (Asset GLI Germany, Ettore Bugatti Straße 18, 51149 Cologne) by DPD or UPS within the delivery area specified in the online shop to the delivery address specified by the Customer, unless otherwise agreed.

(2) Expected delivery time: Germany 1–2 business days, EU 3–8 business days depending on destination country. In case of delivery delays, the Seller shall inform the Customer immediately. Partial deliveries are permitted if this is reasonable for the Customer; no additional shipping costs are incurred by the Customer as a result.

(3) If delivery fails for reasons for which the Customer is responsible, the Customer bears the reasonable additional costs incurred. This does not apply to the outbound shipping costs if the Customer effectively exercises their right of withdrawal.

(4) If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold generally passes only upon handover of the goods to the Customer or a person authorised to receive them. If the Customer acts as an entrepreneur, the risk passes upon delivery of the goods to the forwarding agent, carrier, or other person or institution designated to carry out the shipment.

(5) The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only in the event that the non-delivery is not the Seller's responsibility and the Seller has concluded a specific cover transaction with the required diligence. In the event of unavailability, the Customer will be informed immediately and any consideration already provided will be refunded immediately.

(6) Self-collection is not possible for logistical reasons.

§ 6 Retention of title

(1) Vis-à-vis consumers, the Seller retains ownership of the delivered goods until full payment of the purchase price owed.

(2) Vis-à-vis entrepreneurs, the Seller retains ownership of the goods until all claims arising from an ongoing business relationship have been settled in full. The entrepreneur is entitled to resell the goods subject to retention of title in the ordinary course of business; they assign all resulting claims to the Seller in the amount of the invoice, which the Seller accepts.

§ 7 Liability for defects (warranty)

Unless otherwise provided in the following, the provisions of the statutory warranty for defects apply.

(1) Vis-à-vis consumers, the limitation period for claims for defects in new goods is two years from delivery of the goods.

(2) If the Customer acts as an entrepreneur, the following applies deviating: the Seller has the choice of the type of subsequent performance; the limitation period for claims for defects in new goods is one year from delivery; claims for defects are excluded for used goods; the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.

(3) The above limitations of liability and shortening of periods do not apply to claims for damages by the Customer, in the case of fraudulent concealment of a defect, or for any guarantee. The statutory limitation periods for a statutory right of recourse of the entrepreneur remain unaffected.

(4) If the Customer acts as a merchant within the meaning of § 1 HGB, they are subject to the commercial duty of inspection and notification pursuant to § 377 HGB. If they fail to give the notifications regulated therein, the goods are deemed approved.

(5) Consumers are requested to complain about goods delivered with obvious transport damage to the delivery agent and to inform the Seller thereof. If the Customer fails to do so, this has no effect on their statutory or contractual claims for defects.

§ 8 Liability

(1) The Seller is liable to the Customer for all contractual, quasi-contractual, and statutory, including tortious, claims for damages and reimbursement of expenses without limitation in the event of intent or gross negligence, in the event of intentional or negligent injury to life, body, or health, on the basis of a guarantee promise, and on the basis of mandatory statutory liability (e.g. under the Product Liability Act).

(2) If the Seller negligently violates a material contractual obligation (cardinal obligation), liability is limited in amount to the foreseeable damage typical for the contract, unless liability is unlimited under paragraph 1. Material contractual obligations are those whose fulfilment makes the proper execution of the contract possible in the first place and on whose observance the Customer may regularly rely.

(3) Otherwise, liability of the Seller is excluded. The above provisions also apply to the liability of the Seller for its vicarious agents and legal representatives.

§ 9 Right of withdrawal

(1) Consumers generally have a right of withdrawal.

(2) Further information on the right of withdrawal can be found in the Withdrawal Instructions contained in our Refund Policy. Please note in particular the exclusion of the right of withdrawal for unsealed goods that are not suitable for return for reasons of health protection or hygiene (§ 312g (2) No. 3 BGB). This applies to all Coresatin® cosmetic products after removal of the security seal.

§ 10 Applicable law

All legal relationships of the parties are governed by the law of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

§ 11 Place of jurisdiction

If the Customer acts as a merchant, legal entity under public law, or special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's place of business. If the Customer has its registered office outside the territory of the Federal Republic of Germany, the Seller's place of business is the exclusive place of jurisdiction if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. In the above cases, however, the Seller is in any event entitled to invoke the court at the Customer's general place of jurisdiction.

§ 12 No sale to commercial resellers

The goods presented in the online shop are sold exclusively to end consumers and commercial end buyers in normal household quantities. Commercial resale of the goods is not permitted. The Seller reserves the right not to accept orders that give the appearance (e.g. due to the amount or repetition of the order quantity) of being placed for the purpose of commercial resale. The assertion of claims for damages due to unauthorised resale remains reserved.

§ 13 Alternative dispute resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 14 Final provisions

Should individual provisions of these GTC be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.

Last updated: July 2026