Frequently Asked Questions (FAQ)

Coresatin® is a range of gentle, steroid-free skincare products designed to support your skin barrier, maintain daily comfort, and help your skin stay balanced and healthy. Each product is built around a key natural ingredient — like Allantoin, Sea Buckthorn, or Propolis — chosen for its specific skin-supporting properties.

Apply a thin layer to clean, dry skin and massage gently until absorbed. Once or twice daily is enough for most people. If your skin is very dry or uncomfortable, you can apply up to 3–4 times a day using a thin layer each time. All products are leave-on formulas — no rinsing needed.

All Coresatin® products share the same gentle, barrier-supporting philosophy. What makes each one different is the key ingredient at its core — each chosen to address a specific skin comfort need, whether that's sensitivity, redness, dryness, itching, or barrier recovery.

Every day, for as long as you need. Coresatin® products are formulated to be safe for regular and long-term use — they won't damage your skin's natural barrier, disrupt your microbiome, or affect your skin's pH levels.

No — never. All Coresatin® products are completely steroid-free. They are formulated with skin-conditioning ingredients that support a balanced, comfortable skin environment without any of the concerns associated with steroid-based creams.

Store at room temperature in the original closed container, away from direct sunlight and heat. No refrigeration needed.

Coresatin® products are available through authorised pharmacy networks, distributor channels, and our online store at coresatin.shop.

We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Sofortüberweisung (German instant bank transfer), and PayPal (where available). All payments are processed securely and encrypted through Shopify Payments (Stripe) or PayPal.

Germany: 1–2 business days (DHL). EU Zone A (Austria, Belgium, Netherlands, etc.): 2–4 business days. EU Zone B (Italy, Spain, etc.): 3–6 business days. EU Zone C (Ireland, Scandinavia, etc.): 4–8 business days. Detailed shipping costs are available in our Shipping Policy.

Yes. After shipping, you will receive an email with the tracking number and a link to DHL tracking.

For sealed (unused) products, you have a full 14-day right of withdrawal from the day you receive the goods. For opened or used cosmetic products, returns are excluded for hygiene reasons (§ 312g Abs. 2 Nr. 3 BGB). Details are in our Refund Policy.

Once we receive your return, we will refund the purchase amount to your original payment method within 14 days.